People Operations Manager

Location Lewes
Discipline: Central Services
Job type: Permanent Full Time
Salary: £50-£55k DOE
Contact name: Careers

Contact email:
Job ref: 006863
Published: 16 days ago
Startdate: ASAP

People Operations Manager 


Chailey Heritage Foundation is seeking a dynamic and experienced People Operations Manager to join our People Team.  This is an exciting time to join our organisation, with lots of new people initiatives with a key focus on enhancing our colleague experience.

  • LOCATION: Hybrid working  

  • SALARY: £50-£55k DOE 

  • FULL-TIME: Monday – Friday  


Why Us   

Chailey Heritage Foundation is a leading charity dedicated to providing exceptional education and care for children and young adults with complex neurodisabilities, physical disabilities and health needs. Our state-of-the-art facilities and expert colleagues create a nurturing environment where individuals can thrive, reach their full potential and make a difference to their lives and that of their families.


There is a real sense of making a difference and belonging to something very special.

We don’t just offer jobs; we provide opportunities to be part of a team that demonstrates empathy and a genuine passion to help others and a capacity to build rewarding relationships.


What you’ll be doing:  

As the People Operations Manager you will lead a small number of people team colleagues, and be responsible for managing and optimising processes, enhancing colleague experience, ensuring compliance with employment law and company policies, and lead key HR projects.

  • People Operations Management:  Overseeing the day-to-day operations of the generalist side of the people team and supporting the Director of People & Culture operations.

  • Leadership:  Cultivating a high-performing team environment, leading and inspiring the team to drive results and improvements.

  • Colleague Experience:  Lead initiatives to boost colleague experience, including colleague reward, recognition, benefits and engagement.

  • Policy & Process:  Implement strong policies and procedures reflecting company culture, identifying opportunities for improvements to process and ways of working.

  • Compliance and Risk Management:  Keep up to date with HR best practice/ Employment Law, Data Protection and GDPR to ensure operation/policy align.

  • Data Management and Reporting: Track HR metrics, assessing operational effectiveness and providing insights from data to inform decision-making.

  • Collaboration and Partnership: Building strong relationships and partnerships with stakeholders.

  • Project Management: Lead projects, develop and maintain project plans and coordinate resources.


What you bring to the table: 


Skills and Experience: 


  • Minimum Level 5 CIPD qualification in Human Resources

  • Proven experience in HR operations, with a strong understanding of HR processes and best practices

  • Excellent knowledge of employment law and regulations

  • Experienced and effective leader, who’s passionate about people management and motivating teams

  • Can demonstrate delivery of options/solutions to address needs across all levels in an organisation

  • Experience in leading and managing HR projects to successful outcomes and driving continuous improvement initiatives

  • Strong stakeholder management, relationship building and influencing skills

  • Strong analytical and problem-solving skills, with attention to detail and quality of output

  • Technology savvy – utilises broad range of software applications and proficient in HRIS systems


Other useful skills and experience:

  • Accreditation to work with psychometrics and/or a leadership qualification, an advantage.

  • Knowledge of educational, residential or health setting


This role presents an excellent opportunity for someone to leverage their expertise and talents to drive impactful change and contribute to the success of the Foundation.




Our comprehensive benefits package includes a diverse range of rewards and benefits, ensuring that there's something for everyone.

In addition to a competitive salary, we provide access to:

  • Discounts & Savings

  • Enhanced Pension Scheme

  • Healthcare Cashplan

  • Employee Assistance Programme

  • Health & Wellbeing Centre

  • Cycle to Work scheme.

  • Death in Service benefits

  • Free tea/coffee/kitchen facilities

  • Onsite Café

  • Free parking.

  • Free flu jabs

Plus, we cover the cost for all DBS checks and renewals!


For full details of the role, you can find the job description here. People Operations Manager

Learn more about our organisation, our purpose and values here. CHF Website


Application Deadline: We’re accepting applications on a rolling basis and will review them as they’re received. Early applications are encouraged


Apply now for your chance to be considered to join a place where you can make a real difference.

For any enquiries, please contact us by email: or via WhatsApp on 07923233178.


Chailey Heritage Foundation is committed to the safeguarding and protection of children and young adults. Employment will be subject to the receipt of two satisfactory professional references, an enhanced DBS certificate and occupational health clearance. It is an offence to apply for any job in regulated activity with children and vulnerable adults if you are barred from doing so.


As part of our recruitment process, Chailey Heritage Foundation (CHF) collects and processes personal data relating to job applicants.  CHF is committed to being transparent about how it collects and uses that data to meet its obligations under GDPR.  Please ensure you have reviewed our privacy policy prior to completing an application with us.