*** IT Services Technician ***
About us
Chailey Heritage Foundation is a leading charity dedicated to providing exceptional education and care for children and young adults with complex neurodisabilities, physical disabilities and health needs. Our state-of-the-art facilities and expert staff create a nurturing environment where individuals can thrive, reach their full potential and make a difference to their lives and that of their families.
Position Overview
As an IT Services Technician, you will play a crucial role in providing technical support and maintenance for our internal users and systems. You will work closely with a team of skilled professionals to ensure that all IT-related issues are resolved promptly, and our internal IT infrastructure is well-maintained.
Please click here to view Job Description
Responsibilities:
- Provide technical support and assistance to internal employees for hardware, software, and network-related issues.
- Troubleshoot and resolve IT problems in a timely and efficient manner.
- Install, configure, and maintain hardware and software systems.
- Collaborate with the MSP team to escalate and resolve complex issues.
- Perform routine maintenance and updates to ensure the stability and security of IT systems.
- Manage and maintain user accounts and access privileges.
- Assist in the deployment and management of IT resources and assets.
- Monitor and respond to system alerts and notifications.
- Document and maintain IT processes and procedures.
- Stay up-to-date with the latest IT trends and technologies to provide innovative solutions.
Qualifications:
- A degree in Computer Science, Information Technology, or related field is preferred.
- Proven experience in providing technical support and maintenance within an MSP or similar environment.
- Proficiency with Windows and MacOS operating systems.
- Knowledge of IT infrastructure, hardware, and software.
- Familiarity with networking concepts and troubleshooting.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- IT certifications (e.g., CompTIA A+, Network+, or similar) are a plus.
- Ability to work effectively both independently and as part of a team
Working Pattern
- Full time 37 hours per week, Monday to Friday
- Salary £ 27,000 - £28,000 depending on experience
Why join us?
- Competitive rates of pay
- Up to 7.5% employers’ contribution to pension
- Free DBS & update check
- Free access to Employee Assistance Programme which includes financial advice and a variety of perks (discount vouchers etc)
- Free on-site parking
- Subsidised Café
- Support & Guidance - You will be guided and supported by a team of dedicated trained staff.
- Gym discounts - savings of up to 25% on gym memberships. You can select from 3200 gyms, health clubs, boot camps and yoga studios.
- Cycle2Work - savings of at least 32% on a new bike or accessories from Halfords
- Mobile phone discounts - average saving of 28% on an EE contract
Chailey Heritage Foundation is committed to the safeguarding and protection of children and young adults. Employment will be subject to the receipt of two satisfactory professional references, an enhanced DBS certificate and occupational health clearance. It is an offence to apply for any job in regulated activity with children and vulnerable adults if you are barred from doing so.
As part of our recruitment process, Chailey Heritage Foundation (CHF) collects and processes personal data relating to job applicants. CHF is committed to being transparent about how it collects and uses that data to meet its obligations under GDPR. Please ensure you have reviewed our privacy policy prior to completing an application with us.
STRICTLY NO AGENCIES
Further information and applications
For any queries please contact the Careers via WhatsApp 07923 233178 or careers@chf.org.uk